Privacy Policy

Last updated: August 2026

Welcome to Bay Bay Holiday. Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, use our services, make bookings, purchase travel packages, or otherwise interact with us.

By using our website and services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information
When you contact us, enquire about a package, or make a booking, we may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Postal Address
  • Date of Birth / Age
  • Government Identification Details (where required for travel bookings)
  • Payment Information
  • Travel Preferences & Itinerary Requirements

B. Non-Personal Information
We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Website Usage Data
  • Cookies and Tracking Information

2. How We Use Your Information

We use the information we collect to:

  • Plan and process your tour bookings and travel enquiries
  • Respond to questions and provide customer support
  • Send booking confirmations, itinerary updates and offers
  • Improve our website and the services we offer
  • Carry out internal analytics and market research
  • Prevent fraud and unauthorised activity
  • Meet our legal and regulatory obligations

3. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve website performance, remember your preferences, analyse traffic and personalise your experience. You can disable cookies through your browser settings, though some website features may not work as intended if you do so.

4. Sharing of Information

We do not sell your personal information. We may, however, share it with:

  • Hotels, resorts and travel/transport partners needed to fulfil your booking
  • Payment gateway providers
  • Technology and website hosting providers
  • Legal authorities, where required by law

All third parties we work with are expected to handle your information responsibly and keep it confidential.

5. Data Security

We take reasonable technical and organisational measures to protect your information against unauthorised access, misuse, alteration or loss. That said, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites or partner travel portals. We are not responsible for the privacy practices or content of these external sites.

7. Promotional Communication

By sharing your contact details with us, you may receive booking updates, package information, offers and other travel-related communication from Bay Bay Holiday. You can opt out of promotional messages at any time.

8. Payment Information

Payments made through our website or during the booking process are processed via secure third-party payment gateways. We do not store your complete card or banking details on our own servers.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from minors without parental/guardian involvement in the booking.

10. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw your consent to marketing communication
  • Ask for details on how your data is used

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us:

By using Bay Bay Holiday's website and services, you consent to this Privacy Policy and agree to its terms.

Bay Bay Assistant
Namaste! 👋 How can we help plan your holiday today?